FAQ

FAQs

General Questions

1. Who Are We?

Monospun is a brand dedicated to creating premium personalized products, blending creativity with quality craftsmanship.

2. How Are Our Products Made?
Our apparel embroidery and greeting cards are carefully crafted in-house, guaranteeing meticulous attention to detail and superior quality.

Orders & Shipping

3. How do I place an order?
You can browse our collection, and place your order directly through our online store. If you need assistance, feel free to contact us.

4. How long does it take to receive my order?

  • Greeting cards: Ship within 3–5 business days.
    Delivery times may vary depending on your location.

5. Are your greeting card designs available in multiples?
Yes, our greeting card designs are available in multiples. Plus, when you bundle your order, you’ll receive a special discount!

6. Do you ship internationally?
Currently, we ship only within the USA. If you're located outside our service area and are interested in our products, please contact us to discuss possible options.

7. How much does shipping cost?
Shipping costs vary based on the destination and order size. You can view the shipping cost at checkout before finalizing your order.

Product Questions

8. What type of materials do you use?
We use premium-quality paper and fabric that are soft, durable, and designed for long-lasting wear.

9. Will my greeting card look exactly like the one in the picture?
Each of our greeting cards is handcrafted and embroidered, making every card a unique creation. While the design stays true to the style shown, slight variations add to its one-of-a-kind charm!

10. Can I customize the greeting cards?
Currently, all greeting cards are crafted on handcrafted card stock and are pre-designed, so we do not offer customization. We leave that to your handwriting!

Returns & Exchanges

11. Do you accept returns or exchanges?

  • Greeting cards: We accept refunds or exchanges on our greeting cards, as long as they have not been written on. Your satisfaction is our priority!

12. What should I do if I receive a defective product?
Please contact us within 24 hours of receiving your order with photos of the defect. We’ll resolve the issue as quickly as possible.

Payments

13. What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment methods listed during checkout.

Contact Us

14. How can I get in touch?
You can email us at info@monospun.com or use the contact form on our website. Our team is happy to help with any questions or special requests.